Effective 13 October 2026 · Last updated 13 October 2026
This Shipping Policy applies to eligible physical products ordered through VetMitra, including veterinary equipment, instruments, pet food, animal feed, supplements and legally saleable medicines.
The applicable seller and delivery arrangement will be identified during checkout or in the order details.
Orders are processed after the required payment and order checks are completed. Prescription products or other regulated items may require additional verification before dispatch.
Processing times, dispatch estimates and delivery estimates will be displayed where available. An order confirmation is not a guarantee of immediate dispatch.
Applicable shipping charges, taxes and other mandatory fees will be disclosed before the customer completes the purchase.
Free-shipping offers, minimum-order conditions and exclusions will be displayed in the relevant offer terms.
Customers must provide an accurate and complete address, contact number and any delivery instructions needed for fulfilment.
Address changes after dispatch may not be possible. Customers should contact support promptly if an address is incorrect.
Delivery estimates depend on product availability, seller processing, destination, courier capacity, weather and other operational circumstances.
Where a delay becomes material, the customer will be informed through available communication channels and applicable remedies will be honoured.
Where tracking is available, tracking information will be provided through the order page or courier service.
Customers should inspect the package for visible damage or tampering and report concerns promptly. A signature, delivery code or other confirmation may be used where appropriate.
Temperature-sensitive, fragile, bulky or regulated products may require specialised packaging and delivery conditions.
Such products will be dispatched only where the required storage, transport and legal conditions can be met.
If delivery fails because of an incorrect address, unavailable recipient or repeated unsuccessful attempts, the courier may return the package to the seller.
Any additional shipping charge, cancellation or refund treatment will be disclosed and handled under the applicable order terms and law.
Customers should report a missing, damaged, incorrect or tampered shipment through VetMitra support with the order number and available evidence.
The Company or applicable seller will investigate and provide the remedy required by the circumstances and applicable law.