Privacy Policy

Dauji Healthcare and Tech Private Limited (“Company”, “VetMitra”, “we”, “us” or “our”) operates the VetMitra website, mobile applications and related services.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when users access our professional network, marketplace, educational services, hiring features, AI tools and other platform services.

Contact: vetmitra.info@gmail.com

Depending on the services used, we may collect:

• Account information, including name, email, phone number and login credentials.
• Professional information, including qualifications, veterinary registration details, experience and organisation.
• Verification documents, business registrations and applicable licences.
• Order, invoice, shipping, return and customer-support records.
• Payment status and transaction references received from payment providers.
• Posts, comments, images, videos, messages and other submitted content.
• Course enrolments, job applications and subscription records.
• Device, browser, IP address, log, cookie and security information.
• Platform usage events, search activity and product interactions.
• Information users voluntarily provide when contacting us.

We will not collect information unrelated to a stated purpose without an appropriate legal basis.

Information may be used to:

• Create and manage accounts.
• Verify professional credentials and business eligibility.
• Process orders, payments, deliveries, cancellations and refunds.
• Provide professional networking, posts, courses and hiring services.
• Prevent fraud, abuse and unauthorised access.
• Personalise search, product discovery and recommendations.
• Measure platform performance and improve usability.
• Send transactional notifications and requested updates.
• Comply with applicable legal obligations and respond to lawful requests.

Marketing communications will be handled according to applicable law and user preferences.

We will process personal information on an applicable lawful basis, including consent where required, performance of requested services where permitted, compliance with legal obligations or other legally recognised grounds.

Where consent is required, users will be provided appropriate information and a means to withdraw it. Withdrawal does not invalidate processing already lawfully completed.

Information may be shared, as necessary, with:

• Sellers, manufacturers and delivery partners to fulfil orders.
• Payment processors and financial service providers.
• Identity or professional verification providers.
• Hosting, security, analytics and technical service providers.
• Course providers, recruiters or other parties when users choose to engage with their services.
• Regulators, courts or authorities where disclosure is legally required.

We do not authorise service providers to use personal information for unrelated purposes merely because they provide services to VetMitra.

Information will not be disclosed to advertisers for unrelated use without an appropriate legal basis.

Information users choose to publish publicly, including professional profiles, posts, reels, comments and articles, may be visible to other users or search engines depending on account settings and page configuration.

Do not publish confidential records, personal contact details or sensitive information unless you have the necessary authority and understand the visibility settings.

VetMitra may use essential cookies for authentication, security and shopping-cart functionality. Optional analytics and advertising technologies may be used where appropriately configured and permitted by law.

Users will be given applicable choices for non-essential cookies or similar technologies where required.

Cookie and advertising settings will be described in the relevant cookie notice or consent interface.

VetMitra may use AI tools for search, recommendations, content moderation, customer support and analytics.

Where third-party AI providers process information, the relevant processing must be covered by appropriate contractual, security and privacy arrangements.

Users should not submit confidential client records or sensitive information unless authorised and permitted by the relevant service terms.

Information will be retained only as long as reasonably necessary for the stated purposes, legal obligations, security, dispute resolution and legitimate recordkeeping requirements.

Users may request access, correction, deletion or other applicable rights through our published contact process. Some information may need to be retained where legally required.

We will implement reasonable and appropriate technical and organisational safeguards, including access controls, secure configuration, monitoring and incident-response procedures appropriate to the information processed.

No online service can guarantee absolute security. This does not reduce our legal security obligations.

VetMitra is not intended to permit unlawful processing of children's personal information. Where minors may use educational services, the applicable age, parental-consent and other safeguards required by law must be followed.

Depending on applicable law, users may request access, correction, deletion, withdrawal of consent or other available rights.

Requests may be submitted to vetmitra.info@gmail.com. We may need to verify the requester's identity before responding.

Material changes will be published with an updated revision date and communicated where required.

• Dauji Healthcare and Tech Private Limited
• C-200, C-Sector, Shahpura, Bhopal, Madhya Pradesh – 462016, India
• Email: vetmitra.info@gmail.com