Effective 13 October 2026 · Last updated 13 October 2026
VetMitra provides a channel for complaints relating to orders, payments, sellers, products, accounts, professional verification, user content, privacy, courses, jobs and other Platform services.
A complaint should include:
Do not send passwords, full payment-card details or banking authentication credentials.
VetMitra will acknowledge complaints and handle them within the timelines required by applicable law and the relevant published service policy.
For covered e-commerce grievances, the applicable legal acknowledgement and resolution deadlines must be followed. The Company should configure internal service targets that meet or exceed those requirements.
A complaint may require additional information or investigation. Where a delay occurs, the complainant should be informed appropriately.
If a complaint is unresolved, the user may request review by the designated grievance officer or use the statutory remedies available under applicable law.
Nothing in this policy prevents a consumer from approaching a competent consumer commission, regulator or other authority.
Reports of unlawful content, impersonation or copyright infringement may be directed through the relevant reporting mechanism. Applicable statutory procedures and deadlines will be followed where relevant.
Requests concerning personal information, correction, deletion, withdrawal of consent or suspected data misuse may be sent to the designated privacy contact or vetmitra.info@gmail.com.
Complaint information will be accessed by authorised personnel for investigation, resolution, legal compliance and recordkeeping. It will be handled according to the Privacy Policy and applicable law.