Cancellation & Refund Policy

This policy covers eligible product orders, course purchases, subscriptions and other paid services offered through VetMitra. Product-specific and service-specific terms may apply.

Customers may request cancellation through the order page or by contacting support.

• Before dispatch: eligible cancellation requests will be processed according to the order status and applicable terms.
• After dispatch: cancellation may no longer be possible; the return process may apply instead.
• Regulated or temperature-sensitive products: special lawful restrictions may apply and must be disclosed before purchase.
• Seller cancellation: if the seller cannot fulfil an accepted order, the customer will be informed and an eligible refund will be initiated.

A refund or other remedy may be available where:

• An order is cancelled and payment has been collected.
• A product is wrong, damaged, defective, expired or materially different from its description.
• A shipment is lost or not delivered as required.
• A seller cannot fulfil the order.
• A transaction is duplicated or an eligible payment is collected incorrectly.
• A service is cancelled or materially unavailable under its applicable terms.
• Applicable law requires a refund or other remedy.

Approved refunds will generally be initiated through the original payment method where technically available. Alternative arrangements may be offered where appropriate and lawful.

The refund amount, including applicable shipping or other charges, will be determined under the transaction terms and applicable law.

VetMitra will communicate the refund decision and initiate approved refunds within the published service timeline. The time for the funds to appear in the customer's account may depend on the payment provider or bank.

Do not treat a payment provider's settlement delay as a reason to ignore an eligible refund.

Course access, digital downloads and subscriptions may have specific cancellation and refund conditions displayed before payment.

Where digital content is defective, inaccessible contrary to the advertised terms or otherwise eligible for a remedy, the request will be assessed fairly and in accordance with applicable law.

Any charge described as non-refundable must be disclosed before purchase and must be legally enforceable. No clause in this policy removes statutory rights or remedies.

Contact vetmitra.info@gmail.com with:

• Order or transaction reference.
• Product or service name.
• Reason for cancellation or refund.
• Relevant photographs or supporting information, where appropriate.

Do not send full card details, PINs or banking passwords.

• Dauji Healthcare and Tech Private Limited
• C-200, C-Sector, Shahpura, Bhopal, Madhya Pradesh – 462016, India
• Email: vetmitra.info@gmail.com