Last updated: 13 October 2026
Standard Return Period: 7 days from the date of delivery
Damaged or Defective Items: Return within 48 hours of delivery
Wrong Item Delivered: Return within 48 hours and we will ship the correct item immediately
Returns initiated after the specified window will not be accepted.
Reach out to us at support@vetmitra.in or through your account dashboard. Provide your order number and reason for return.
We'll provide you with a Return Merchandise Authorization (RMA) number and return shipping details.
Pack the item securely with all original packaging and documents. Ship it using the provided return label.
Once received, we'll inspect the product. Refunds are processed only for eligible returns.
Refunds are processed within 5-7 working days to your original payment method.
Refund Processing:
Refund Amount:
Payment Disputes:
Payment Method Specific Details:
Credit/Debit Cards: Refunds appear in 5-7 days (bank dependent)
Net Banking: Refunds appear in 3-5 days
UPI/Wallets: Refunds appear in 1-2 days
Cash on Delivery: Bank transfer within 7 days
Prefer an exchange instead of a refund? We can replace defective or wrong items within the return window.
If your item arrives damaged or defective:
Prescription Medications: Cannot be returned due to regulatory compliance and safety concerns.
Items Near Expiry: Products within 2 months of expiry can be returned or exchanged.
Bulk Orders: Returns may be subject to different terms. Contact sales for details.
All products come with manufacturer's warranty. For warranty claims:
For return inquiries, contact us:
Email: support@vetmitra.in
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 24 hours
VetMitra reserves the right to update this return policy. Changes are effective immediately upon posting. For the most current policy, please refer to this page.